Lifetime Jewelry Care Plans are available for purchase with most of our fabulous diamond merchandise.
Starting at $20
Care Plans cover all of the little maintenance that comes with wearing your jewelry every day and the big things, like losing a diamond! With a Jewelry Care Plan, your precious baubles will be taken care of for the life of your piece.
Some of the sweet care plan benefits:
1. Free replacement of diamonds or gemstones with an original real price of up to $15,000 due to damage or loss, provided the jewelry is cleaned and inspected at least every four (4) months.
2. Free tightening of any gem in the setting.
3. Free retipping or smoothing of prongs to prevent snagging.
4. Free refinishing or polishing including Rhodium flashing.
5. Free bridal set soldering when both items are warranteed.
6. Free ring sizing…Ladies’ 5-9; Mens’ 8-12 (Additional charge thereafter or special order in correct size)*.
7. Free restringing of pearls.
8. Free jewelry care kit at time of purchase.**
9. Free clasp replacement on gold chains for like style clasp.
10. Free chain soldering.
11. Certificate of Authenticity upon request.
12. Free earring repair. Not including back replacement.
13. If you move, the Love Story® Jeweler in your new area will honor this plan.
*In some cases a ring may only be sized up or down 1 size. In those cases the ring will be ordered in the correct size to preserve the integrity of the ring.
**While supplies last.
Your Responsibility: Care for your jewelry according to the instructions in your Love Story or Two Hearts Collection warranty. This includes inspections 3 times per year to check for loose prongs and other potential problems. Your Love Story or Two Hearts Collection warranty offers other valuable beneﬁts including Trade-In Value Guarantee and Lost Diamond Replacement (see warranty for details).
EXCLUSION TO YOUR PLAN: 1) Any alterations to the original design. 2) Any mounting of diamonds or gemstones not purchased here. 3) Replacement of ring shank and head settings and rebuilding of channels or rails due to loss of gold. 4) Wedding bands with patterned design.
HOW TO USE YOUR PLAN: Simply take the protected item, along with this Plan, your original sales receipt to any of our convenient locations. Inspection of your protected item will be recorded in Harry Ritchie’s database. You will receive a receipt for your inspection. Please retain this receipt for your records. If this is inconvenient, call store manager for instructions on where and how to send the jewelry. It is the guest’s responsibility to prepay postage/freight charges and insure the jewelry for its full value. If you move out of the area, check: harryritchies.com for our closest location or check: love-story.com for your closest Love Story Dealer.
Have questions about a warranty? Contact us.