Springfield Store Closing Sale!
Dear friends and valued guests,
We want to take the opportunity to give you advance notice that after careful consideration we have made the difficult decision to close our Gateway Mall location in Springfield.
This is a decision we did not take lightly, as we have loved seeing and serving you over the years. Rest assured, we will continue to honor all jewelry warranties and will stand behind the products you’ve purchased at Harry Ritchie’s Jewelers. We’re here for you at our other 21 locations, including your nearest location at Valley River Center in Eugene.
But first, before we close the doors for the final time, we must liquidate the Springfield location’s entire inventory with huge discounts up to 70% off.
Please don’t hesitate to contact our guest support team at 1(800) 935-2850 to answer any of your credit or service questions before or after the store closes.
We look forward to seeing you and thank you for many wonderful decades in the Springfield community.
The Ritchie Family
Frequently Asked Questions
How will I make account payments now?
You will continue to receive account statements and are welcome to visit our other locations to pay in person or return your payment with the enclosed payment stub and envelope. Want to save a stamp? You may pay over the phone by calling 1(800) 275-1951 or pay online at harryritchiesbillpay.com. We’d also be happy to set up automatic payments for you. We can do this in store before the closing, or set up over the phone at 1(800) 275-1951.
I am paying on an item that was kept in the safe. What happens now?
If not picked up prior to closure, any items that require further payment to take home will be safely secured at our Valley River Center location in Eugene, OR. Once you’ve paid in the amount to cover your release terms, just come visit us to pick up your new jewelry.
How can I continue to keep my Jewelry Care Plan coverage now that you’re gone?
Pop over to our Valley River Center location! Not in our neck of the woods? You may also visit a local jeweler of your choice to have your items cleaned and inspected. Have them sign and date your Cleaning & Inspection card or one of their own business cards. Inspections must be done every 4 months to maintain warranty coverage.
What if I need to have a repair done on my covered jewelry?
Stop on in to our Valley River Center location, they’ll be pleased to assist you! No longer in the area? Please contact us by email at email@example.com or by phone at 1(800) 935-2850. We will send you a shipping label and instructions to have your covered repair completed at our corporate office.
I sent a piece out for sizing/repair that I was unable to pick up before you closed.
If your repair wasn’t picked up prior to our closing, we will be reaching out to you to arrange pickup at our Valley River store. Questions about pending repairs can be directed to our store before closure or filling that, by email at firstname.lastname@example.org or by phone at 1(800) 935-2850.
I would like to return or exchange an item following store closure.
Please contact us by email at email@example.com or by phone at 1(800) 935-2850 to see what options are available. Sale items, worn watches, sized rings, altered items, custom created pieces, and special orders do not qualify for return or exchange. If you made a qualifying purchase before the start of our closing sale, we will work with you the best we can.
Can I use my HR Luxury account now that your Springfield store is closed?
Your HR Luxury account will remain open for use unless you request closure of your credit account. Account purchases may be made in any of our other 21 locations throughout the Northwest, including one right over at Valley River Center. Any account questions may be addressed by calling 1(800) 275-1951 or emailing firstname.lastname@example.org.