Frequently Asked Questions

How will I make account payments now?

You will continue to receive account statements and are welcome to return your payment with the enclosed payment stub and envelope. Want to save a stamp? You may pay over the phone by calling 1(800) 275-1951 or pay online at harryritchiesbillpay.com. We’d also be happy to set up automatic payments for you. We can do this in store before the closing, or set up over the phone at 1(800) 275-1951.

I am paying on an item that was kept in the safe. What happens now?

If not picked up prior to closure, any items that require further payment to take home will be safely secured at our home office in Eugene, OR. Once you’ve paid in the amount to cover your release terms, our awesome credit support team will contact you to arrange shipment of your jewelry to your home.

How can I continue to keep my Jewelry Care Plan coverage now that you’re gone?

Happen to be near another Harry Ritchie’s location in the PNW? Pop on in!  Not in our neck of the woods? You may also visit a local jeweler of your choice to have your items cleaned and inspected. Have them sign and date your Cleaning & Inspection card or one of their own business cards. Inspections must be done every 4 months to maintain warranty coverage.

What if I need to have a repair done on my covered jewelry?

Please contact us by email at service@harryritchies.com or by phone at 1(800) 935-2850. We will send you a shipping label and instructions to have your covered repair completed at our corporate office.

I sent a piece out for sizing/repair that I was unable to pick up before you closed.

If your repair wasn’t picked up prior to our closing, we will be reaching out to you to arrange shipment of your item to your home. Questions about pending repairs can be directed to our store before closure or filling that, by email at service@harryritchies.com or by phone at 1(800) 935-2850.

I would like to return or exchange an item following store closure.

Please contact us by email at service@harryritchies.com or by phone at 1(800) 935-2850 to see what options are available.  Sale items, worn watches, sized rings, altered items, custom created pieces, and special orders do not qualify for return or exchange.  If you made a qualifying purchase before the start of our closing sale, we will work with you the best we can.

Can I use my HR Luxury account now that your Bend store is closed?

Your HR Luxury account will remain open for use unless you request closure of your credit account. Account purchases may be made in any of our other 22 locations throughout the Northwest. Any account questions may be addressed by calling 1(800) 275-1951 or emailing service@harryritchies.com.